1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
7.How long does shipping take & how can I track my package?
Please understand your order is processed immediately after the orders are placed. However, we ask for 3-5 business days for us to prepare and ship your item due to the high volume of orders. We have inventory storage in China and Vietnam. Our worldwide free shipping generally takes around 7-18 business days from the shipment date. Time frame may vary depending on which country the package is being delivered to since it may be international shipping from our storage.
Please check with the carrier and the tracking number we have provided you in the shipping confirmation email (check junk/spam if you did not receive one) Or contact us at info@cydurbans.com and we will be more than happy to update you on the progress of your order and estimated delivery date.
8. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at info@cydurbans.com.
9. Are your branded products authentic?
We spent a huge amount of time sourcing for manufacturers and factories that make the original products and we are proud to say that our products are supplied by similar manufacturers.
As we do not purchase from retail outlets, our customers will not be over charged for branding, rental, labour and marketing costs, thereby allowing for us to offer high quality streetwear products at an affordable price. We are always upfront and honest about this to our customers.As a result, our customers don't have to over pay just for the a brand name and still receive a high quality fashionable product at an affordable price. We are always honest about this to our customers, the original brand cost over $500 USD per hoodie.
All of our items are shipped directly from the factory and are entirely brand-new! Rest assured, they have never been worn or tried on